1. What print type should I use on my T-shirt?
      • There is no single answer to this question.
      • Direct to Garment (DTG) Printing is best suited for photo quality multi-colour prints, and can be printed as a one-off or production run. No minimums, no set up fees, no screens, no chemicals. More environmentally and employee friendly. The Print Doctor recommends this method.
      • Heat Transfer Materials provide outstanding quality just like DTG, but can offer a completely different appearance on your printed item. This method tends to be more expensive than DTG prints. See Print Type section for more information.
      • Screen Printing is the oldest and most versatile method. We feel it is best suited for designs with 1 – 4 colours in larger quantity.
      • Embroidery is generally the most expensive method, but offers the most stylish and elegant finish. The Doctor recommends this for professional apparel & hats. This is a great method for individualizing your corporate and team apparel.
    2. How is the washability of our printed apparel?
      • The inks used in Direct to Garment Printing are water based pigmented inks that hold up exceptionally well under normal washing and drying. It is the same to water based screen printing inks that they give a really soft hand feel and wash well.
      • Heat Transfer Material uses an eco solvent ink which is printed on a transfer sheet. There are several different types of transfers available; each type is specific to each application. Because of the multitude of transfers available washability is comparable to Screen prints and Direct to Garment prints.
      • For best results please refer to our Washing Instructions
    3. Washing Instructions
      • Wash inside out in Cold Water
      • Dry with no heat; Air or Tumble dry
      • Do not Iron directly on Print
      • These steps are especially important for the first 3 washes
    4. How should I prepare my artwork?
      • Vector artwork is always preferred. Vector images are usually created in Adobe Illustrator or Corel Draw, and can be enlarged or shrunk as much as necessary while retaining optimal resolution.
      • For artwork created in vector programs (illustrator), text MUST BE  converted to outlines.
      • Raster artwork is also accepted but has limitations. Raster images are usually created in Adobe Photoshop and cannot be resized without quality loss. Raster Images submitted should be a minimum of 200 DPI, 300 DPI is preferred.
      • VECTOR IMAGES: .pdf, .eps, .ai
      • RASTER IMAGES: .tiff, .psd, .jpg
      • For Embroidery, vector artwork or high quality raster images are acceptable for Digitization. If you have a design that was previously digitized by another embroidery shop, send us the digitized file from that job and we can verify if it will work with our equipment.
    5. Is Direct to Garment printing more EXPENSIVE than screen printing?
      • This is another question that depends on the quantity and colour amount of the order. One consideration is that in screen printing set-up and screen charges apply, so it is best to spread this fee across a larger quantity of printed items. Direct to Garment is cutting edge technology that does not warrant such set-up and screen fees. DTG has no hidden fees and price is not based on the amount of colours like screen printing.
    6. How many colour’s are available for Embroidery?
      • The Print Doctor has a wide range of embroidery threads for colour matching. We can offer our patients up to 16 colour per design.
      • Contact the Doctor for further information
    7. What is Embroidery Digitization?
      • Digitizing is the process of taking the customer’s artwork or digital picture and converting the design into stitches that are stored in a computer file which the embroidery machine can read.
      • For more information go to our Embroidery section.
    8. What determines the cost for Embroidery?
      • This charge is dependent on the number of stitches and complexity of your design
      • An exact quote can be given after our embroidery department reviews your design
      • There is no set-up fee for stock lettering. Please note that stock embroidery fonts are not the same as word processing fonts. They may be similar but are not an exact match. Please refer to our Embroidery section for a list of stock fonts.
    9. What size shirt should I order?
      • The Doctor primarily prints on Gildan shirts, but also offers other brands. The Gildan Shirts we primarily use are pre-shrunk 100% cotton, but they may still shrink slightly.
      • We offer sizing ranging from XS to 5XL
      • Standard Sizes for t-shirts are listed below:
      • (Size / Chest Dimension)
        • Small / 34 – 36 inches
        • Medium / 38 – 40 inches
        • Large / 42 – 44 inches
        • XL / 46 – 48 inches
        • XXL / 50 – 52 inches
        • XXXL / 52 – 54 inches

If your measurement falls between sizes on the chart, please order the next larger size.
For further information go to our Size Charts

    • What payment methods do we accept?
      • We accept cash, guaranteed funds (money orders / certified cheques), e-transfer.
      • Contact us for billing options
    • What is the Print Doctor’s return policy?
      • We cannot accept returns on decorated, worn, washed or discounted garments.
      • Please call if you have any issues with a shipment and we will make every attempt to resolve the issue.
        We pride ourselves in our service so we are greatly interested in your comments & ensuring you are pleased with your purchase.
    • How do we ship?
      • We ship out of Surrey BC, Canada, so our primary shipping is through Canada Post; however we have several other options available.
      • Please contact us for more information.
    • Can I supply my own shirts?
      • We only accept customer supplied garments with a minimum quantity of 36 units per set up. A set up requires the same product and print.
      • Please see our Terms & Conditions for more details on Contract Printing.


If you have any questions that were not address here or you have some other concern please let us know at info@theprintdoctor.com

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