Deposit and Payment
After you approve your invoice, we require 80% payment to process the order. You’re welcome to pay with cash, EFT, guaranteed funds (money orders/certified checks) and e-transfers. The remainder (20%) is due upon pick-up, or prior to delivery. Rush orders require payment in full. We are able to offer terms to our contract clients. Please enquire with a sales representative for more details.
After the order has been confirmed, the payment has been received, and the proof has been approved our team will start production! Our goal is to get your order into your hands as quickly as possible, without compromising our high-standards. On average, our turn-around time is approximately 10 business days from payment/approval. Rush services are available if need be. Certain products might require a longer turn-around time due to warehousing, and availability, but we’ll communicate that with you.
Turn time on larger orders (1500 pieces or more than 5 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.
All orders with a specific deadline must receive written confirmation from The Print Doctor. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.
The Print Doctor offers its eligible full-time regular employees 12 paid holidays each calendar year. These holidays are not working days for us so please consider this in regards to turnaround time and rush charges.
- New Year’s Day
- Family Day
- Good Friday
- Easter Monday
- Victoria Day
- Canada Day
- BC Day
- Labor Day
- Thanksgiving Day
- Remembrance Day
- Christmas Day
- Boxing Day
Orders placed after December 5 through December 28 are subject to a 15 day turnaround time.
We understand that there are occasions when orders are needed sooner than 10 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by The Print Doctor. Rush orders require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.
Out Of Stocks
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
Estimates expire in 30 days. Estimates are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.
Art and Preparatory Materials
All art files should be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing is only as good as the artwork! The Print Doctor will not be responsible for poor quality printing due to poor artwork. Print ready artwork will not incur any additional fees. If further art work is necessary, art time will be billed at the current rate. We will provide one mock up on our own template in PDF format free of charge for every order. (Please note that single unit orders will not receive a proof unless previously discussed with a staff member.) Additional mock ups on our template are available upon request and will be billed at the current rate. Approval of mock ups on our template are required regardless of how detailed client provided mock ups may be, including reorders, and must be approved by e-mail or written confirmation. The Print Doctor will not be held responsible for any misspellings, grammatical errors, or any other design flaw.
Best Print Method
We will always choose what we think is the best print method for your job unless you specify otherwise.
Garment Selection and Subjectivity
For the majority of custom orders we purchase and supply the garments. We provide an extensive online catalogue with product detail’s and expect our customers to do the research on garments before placing an order with us. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. We are here to help, so ask us some questions! You can also schedule an appointment at our showroom to view our garment collection. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do guarantee print quality at all times. Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer and not The Print Doctor. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.
The Print Doctor is not responsible for defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted and we cannot inspect each garment individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.
Customer Supplied Garments
Currently, we are only accepting customer supplied garments in quantities over 36 units. Please check out our online catalogue, or give us a call to see what we have available. When printing on customer supplied garments, we require a 6% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints.
Contract Printing Clients
We require contract screen printing clients to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content.
Proofs and Samples
All artwork must approved via a digital proof before printing. Artwork must be checked for spelling, color, art size, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the proof, as this is how your garments will print. The Print Doctor will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the proof could result in production delays.
Pre press production samples cost $100 per color printed per location and are subject to standard turn time. We can send blank samples of any garment, along with previously printed samples, for far less than a printed sample.
Essentially, the quality of our work speaks for itself, and how we will gladly provide examples of our print and needle work. Additionally our proofs are very meticulous and we are well educated with how our inks work with most garments. Why waste time and money with a printed sample when we can deliver the quality you want straight out the gate?
Pantone Color Matching
You can choose any of our stock ink colours at no additional charge. Please contact the Doctor for a current list! Custom pantones will be billed at current rates. Color and pantone matching on textiles is not exact or guaranteed, although we typically are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors. You cannot trust the colors in our proofs to be true when viewed on a monitor or printed page. Using a current Pantone book is the best way to accurately communicate color with us. If you are sensitive about the print color then please verify against a Pantone swatch. We cannot be held responsible for a color verified against the visual mockup only.
Mistakes And Misprints
In the event that we make a terrible error in printing your order, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments.
In this (and any printing industry), misprints happen. A screen could come out of registration, we may find a defect in the garment, the garment may come from a bad dye lot, etc. There are a million things that could go wrong but we manage to keep misprints and defects well below 1% of all garments printed over the course of a year. This isn’t to say that your order will be guaranteed to have less than 1% misprints, this just happens to be our average. If we misprint a few of your garments then we will NOT charge you for these, and we’ll likely even throw them in with the order at no charge if they are passable. Since misprints can happen, we’d encourage you to order extra garments if you need exact quantities due to pre-orders or team member requests. For example, if you are ordering a single Extra Small garment for your kid, there is a chance that this garment becomes a misprint. It would be unreasonable for us to re-setup the screens just to print this single shirt. Instead of getting mad at us, why not order a few extra pieces of the garments that you have low quantities on?
We try to minimize it, but misprints do happen and we cannot predict when. Work with us and plan ahead.
Seam, Collar & Zipper Printing
Any printing on or over any seams or zippers is subject to printing inconsistencies and/or distortion. These are all considered acceptable goods and will not be considered misprints.
Overruns And Underruns
Overruns or underruns not to exceed 7% on quantities ordered shall constitute acceptable delivery. The Print Doctor will bill for actual quantity printed. In other words, we may print too many shirts (you will not be billed extra!) or we may botch a few and deliver a few less than ordered (not billed for misprints). This is the nature of the printing industry. If you REQUIRE exact quantities, then please have a conversation with us about it. We’ll likely need to charge an “exact quantity fee” in order to insure this, meaning that we’d order more than we need in case there is a misprint.
Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time.
Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.
All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the current rates.
Misprint Allowance (For Contract Printing)
When printing on customer supplied garments, we require a 6% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints. Exact Quantities are not guaranteed and are not available on Rush Orders. The Print Doctor will not be held responsible for consequential damages such as profit loss on spoiled goods.
Receiving Your Order
We encourage you to check the quantities and quality of the garments you receive from us immediately. The Print Doctor cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.
There will be a $50.00 returned check fee.
The Print Doctor stands behind the quality of our embellished products. We will reproduce your graphic onto the garment or substrate with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed proofs (approval by the client is mandatory for every order) or pre production samples ($100 for each color printed or each screen set up) for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.
Terms and prices are subject to change without notice.
If you have any questions regarding the Terms & Conditions stated here, please call or contact us, we’re happy to talk you through those questions.
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